Frequently Asked Questions
We strictly implement no cancellation of orders.
If customers entered any incorrect information, we can only do modifications. Such as changing the variant of the product, name, address and contact information. Please reach out to us within 24 hours from the time the order was placed.
*We do not accept returns if the reason are as follows:
- Customer expecting a different product compared to what was ordered through the website.
- Just doesn't like the product.
- Expecting a different finish of the product. Please read the full description and features of each product you are to purchase.
*We only accept return of an item if it was damaged during shipping or it is not as described. To initiate a return, please send us a detailed message along with photos for validation to firstname.lastname@example.org. We work things out with our customers so we highly recommend them not to open disputes straight to their issuing bank or any funding source.
Return request should be initiated within 30 days from the time that the package was successfully delivered.
NOTE: Customers who refused packages will not be refunded.
- Two discount codes cannot be used at the same time.
Delivery might take a while for most of our products are made-to-order. Please consider the time that it is being processed by the shipping courier and customs in its destination country. We do not charge shipping fees so if a customer wants to have it expedited, they should shoulder additional fees and can be arranged by sending us an email to email@example.com after placing an order.
NOTE: Double check on the shipping address you enter. Once the shipment starts, we are no longer responsible for any loss if the address provided is incorrect. Please reach out to us if you find out that the address is incorrect.
RESIZING OF RINGS
For orders coming out of US, we can no longer have the size replaced once the tracking number is available. If you wish to have the size changed, please let us know within 24 hours from the time of purchase.
We only accept resizing of the ring exclusively if the ring came from our jeweler in Texas . As it is more expensive to ship it back to our warehouse outside US. Along with the time frame needed to have it resized and shipped again. Best thing is to have it resized in your place and we can then offer you a discount on your future purchases. Just let us know.
If the resize request is approved, we can only proceed with the resizing of the ring with a difference of 3 sizes. (ie. resize from size 14 to size 11)
ITEM NOT RECEIVED
If the package gets lost in transit, please notify us so we can make arrangements and re-ship another one. Please allow a week or two for the products will be re-processed by our team.
If the package was marked as delivered as per tracking information, please communicate with your local post office to verify as to why it was marked delivered yet you do not have the package. Try to reach out to your neighbors to ask as well if they have seen the package as well.
Items Not Received case should be reported within 3 months from the time it was marked as shipped because tracking numbers are set to expire in 3 months.
GIFT CARDS/DIGITAL GOODS comes in with no refund policy.
Please contact us via email at firstname.lastname@example.org, with the details of your order and so we can discuss the pricing details.